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HeatSmart® by EDF Energy

Your HeatSmart® device supplied and installed by HomeServe Connect

Privacy Policy


Welcome to (the "Website"). We are HomeServe Heating Limited, a company registered in England under registered number 08442778 ("HomeServe Heating", "we", "our" or "us"). Our registered office is at Cable Drive, Walsall WS2 7BN. Our registration number on the data protection register is ZA073956

"You" and "your" means you as user of the Website for whatever purpose.

We are committed to ensuring that your privacy is protected. This privacy policy ("Privacy Policy") supplements the Terms of Use, and is intended to inform you how we gather and use information about you when you use the Website. Should we ask you to provide certain information by which you can be identified when using the Website, then you can be assured that it will only be used in accordance with this Privacy Policy and the Data Protection Act 1998

Changes to the Agreement

We may from time to time make changes to the terms of the Privacy Policy. Please review the Privacy Policy from time to time to ensure that you are aware of any changes made by us. If you do not agree to such changes, you should not use the Website.

What information we collect

To enable us to effectively deliver products and services that you request we may need to collect items of personal information from you. We collect information in two ways: (1) through information you give us; and (2) information we collect from your use of the Website.

When you are asked to provide such information, it may be done online via the Website or on the telephone directly with one of our customer service team. Here are some types of personal information that we may ask for:

  • Name
  • Contact information including, telephone number, address, e-mail address

Information we collect from your use of the Website

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We use cookies on the Website. For further information, please see our Cookies Policy.

How we use the information we collect

We use the information that we collect for a number of reasons but mainly:

1. To ensure that the content of the Website is presented in the most effective manner for you and the device that you are viewing the Website on;
2. To identify products or services for which you may be eligible and/or interested in;
3. To deal with any applications/requests that you make (which may include contacting you about them);
4. To notify you about any changes to products or services on the Website;
5. For training and statistical analysis, which may require us to pass your information to our group companies and/or commercial partners;
6. Providing you have given your consent when we collect personal information, we may contact you with information about products, services and special offers that we feel may be of interest to you or ask you to participate in one of our customer satisfaction surveys;
7. We may, from time to time, share your personal information with specially selected third party organisations offering from time to time introductory discounts and/or offers; and
8. Where appropriate, send you promotional information about third parties that we think you may find interesting.

In these circumstances we will take all reasonable steps to ensure your personal information is held in strict accordance with our Privacy Policy.

We will not share your details with any organisation or persons outside HomeServe Heating or its direct affiliates without your prior permission except as set out in the conditions above.

To help us promote our products and services we are working with EDF Energy. We will share details of the products and services purchased with EDF so that we can monitor the partnership and ensure that we are offering the right products to the right people.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to enable you to visit other websites. You should note that we do not have any control over other websites, and are not responsible for the protection and privacy of any information that you provide whilst visiting such websites. You should exercise caution when using any other website, including websites that have a link on the Website, and you should look at the privacy policy applicable to the website in question before proceeding as this Privacy Policy will not apply.

Controlling your personal information

If you'd like to see the personal information that we hold about you, you can request a copy any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed without a legal basis, you can ask us to stop or request that it's deleted from our systems.

To action any of the above, send an email to: or alternatively you can write to us at:

Customer Relations Team
HomeServe Membership Ltd
Cable Drive

We won't ever charge you for a copy of your personal data but we may ask you for proof of your identity before we disclose any information. Once we've seen this, we'll send you a copy of the personal data we hold within 30 days. In addition, if you decide to move away from us for any reason, you can also request for your personal data to be transferred to a new provider on your behalf.

Where we store your information

The information that we collect from you may be transferred to, processed and stored at a destination outside the European Economic Area ("EEA"). By submitting your personal information, you agree to such transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

Cookie Policy

Our Use of cookies

We'd like to make sure that visitors to our website understand exactly what cookies are used for and how they affect you whilst browsing or buying from us.

What are website cookies?

Cookies are a kind of short term memory for the web. They are stored in your browser and enable a site to 'remember' little bits of information between pages or visits.

How do we use cookies?

We uses a range of cookies to enable us to collect information about visitors to our websites. This includes information such as visitor numbers to each of the pages on our site and whether you visited our website via a search engine (such as Google or Bing).

Cookies and your privacy

Cookies allow us to collect information about visitors to our website in an anonymous manner. If, for any reason, we do wish to obtain personal information which may identify you, we will obtain it in a clear and fair manner and also explain what we plan to do with your information. Please see our Privacy Policy for further information.