Homeserve Connect Homeserve Connect EDF Energy EDF Energy

HeatSmart® by EDF Energy

Your HeatSmart® device supplied and installed by HomeServe Connect

  1. Step 1Compatibility
  2. Step 2Your details
  3. Step 3Choose appointment
  4. Step 4Review and confirm payment

Before you confirm your order, please make sure you have the following:

  • A compatible, working boiler and central heating system ?
  • A wireless broadband router and good Wi-Fi coverage across your home ?
  • A smartphone, tablet, PC or laptop (Blackberrys are not compatible) ?
  • Written proof from your landlord if you’re renting

To check if your boiler is suitable you can use the compatibility tool here. Remember to return to this website to secure your Netatmo smart thermostat.

Wireless specifications: Compatible with Wi-Fi 802.11 b/g/n (2.4GHz)

Compatible with iOS 9 minimum for iPhone, iPad, iPod; Android 4.2 minimum with access to Google Play

Dear Customer,

If you have purchased your Netatmo smart thermostat before the 01/12/2016 and you have queries regarding your order and/or installation, please, contact Help Link on XXXXXXXX.

Many thanks,
HomeServe Connect